Getting started

What is Supplier Hub

Supplier Hub is a place for NSW Government buyers and suppliers to connect. If you have an eligible business, you may be able to supply NSW Government agencies with your goods and services.

We publish a supplier list that buyers can use to find suppliers that meet their needs. This is a general list of suppliers that have provided basic information and completed the initial registration process.

There are other lists such as schemes where suppliers provide more detailed information and are shortlisted against specific capabilities. In most circumstances you do not need to be a scheme member to respond to an opportunity.

Becoming a supplier and using Supplier Hub can open doors to new opportunities. Buyers come from a wide range of NSW Government agencies.

Who can register

Both suppliers and buyers can register to use Supplier Hub. We have summarised below.

You can find detailed information about registration using the navigation menu on the left. The process is quick and easy.

Suppliers

Different types of businesses can become government suppliers and how you supply depends on the nature of a contract and its size.

Suppliers on Supplier Hub range from big to small.

We particularly encourage small and medium-sized enterprises (SMEs), Aboriginal, start-up and regional businesses to apply to supply.

There are a range of initiatives to help streamline the process for diverse businesses. Diversity in business is good for NSW!

Suppliers, you will need to use your current Australian Business Number (ABN) to register your business. If your business is not based in Australia, you can find out whether you are eligible for an ABN .

Buyers

Buyers do not need to register if they just want to browse the supplier list.

However, if you are a buyer, you will need to register to see supplier profiles in detail.

We recommend registration for buyers because it allows you to analyse more relevant information and find new suppliers you may not have used before.

Does Supplier Hub replace eTendering

There are differences between eTendering and our Supplier Hub. This allows them to coexist.

What is eTendering?

eTendering is another procurement platform accessed through buy.nsw.

The NSW Government eTendering website lists upcoming, current and closed business opportunities that have been provided by agencies.

NSW Government buyers use eTendering to create and advertise current market opportunities such as tenders and contracts. They can also invite suppliers to respond.

Registration is mandatory

From 1 July 2022 Supplier Hub registration became mandatory for suppliers that want to actively sell to NSW Government or respond to advertised government opportunities.

This mandate was introduced by NSW Cabinet to help ensure that the government is spending public money fairly, efficiently and for the long-term benefit of everyone in NSW.

You do not need to register if your business provides ad-hoc or non-contractual products or services to NSW Government.

As a registered supplier you will be included on our whole-of-Government supplier list accessed by buyers from a wide range of NSW Government agencies. You will be able to:

Showcase your products and services and share key information including case studies, price lists and product details
Find new opportunities that will automatically be matched to your supplier profile
Access our whole-of-Government procurement platforms including eTendering through your supplier dashboard

How to register

When you register for Supplier Hub, NSW Government buyers will be able to find you on the supplier list.

Registration is fast and easy. To get started, simply visit the buy.nsw Supplier Hub. You will need to provide your name and your email address. We will also ask you to create a password.

Once verified, you will be able to enter your profile and products.

As an account owner, you can add team members. If you have employees you wish to add to the system, you can manage your team and their permissions via your profile dashboard. They can be promoted or removed at any time.

My ABN is already registered

If you enter an ABN which is already listed on the Supplier Hub, you will have two choices.

Register another business profile under the same ABN
If you have more than one business name registered under your ABN these will appear as a list on the registration page. You can select one of these business names and complete the registration. Once completed the additional business will appear on the supplier list and is shown as a linked entity.
Request to become a team member of the existing profile
If your business name is already listed, you can request to become a team member. A request to be added as a team member is as simple as checking a box which is then submitted to the profile owner.

Registering under a different business name

You can use any business name registered against your ABN on the Australian Business Register (ABR). You will be given the option to select your business name during the registration process.

What do I need

You will need to provide the following:

Your company details
Business name and ABN
Contact details, including business address
Company type and size
Legal disclosures
Products and services

Supplier Hub allows suppliers to create and manage a profile for their business based on their unique, valid ABN. All information gathered during the registration and profile building process is associated with that particular ABN. We do not allow suppliers to change the ABN for an active profile.

If you have more than one ABN, we support multiple companies for a single registered user. You can create additional profiles in your dashboard and then toggle between companies under your account page.

If you do not have an ABN find out how to apply Applying for an ABN | ABR

If your business is not based in Australia, find out whether you are eligible for an ABN ABN for businesses outside Australia | ABR. Businesses outside of Australia that do not have an ABN should start the supplier registration process which will enable them to login and respond to any tender opportunities.

When you sign up, you agree to our terms of use and supplier code of conduct .

Your supplier profile

Once you have completed your registration, you can complete your supplier profile.

The supplier profile is optional and not required to appear in our search results. However, we strongly recommend filling in as much information as possible to make your business stand out.

Your supplier profile provides comprehensive information to buyers which they may not be able to find elsewhere. It can include:

Licences, accreditations and awards
Your special capabilities and expertise
References and case studies
Government credentials
Information about your team members

NSW Government encourages diverse and gender-equitable supplier applications. We are particularly interested in profiles created by SMEs, Aboriginal-owned businesses, businesses identified as an Australian Disability Enterprise, regional, social enterprises and gender-equitable businesses.

Updating your information

Once your account and profile are live, you can update your information whenever you need to. You will have access to:

Your supplier dashboard where you can view opportunities relevant to your business
Your supplier profile builder where you can update your profile for buyers to view
eTendering to respond to opportunities, apply for schemes and manage notifications
Account and team management tools

Remember, your goal is to make your profile as attractive as possible to NSW Government to increase your chances of being chosen to supply to them.

Process for buyers

You can sign up as a buyer if you are a NSW Government employee or one of our eligible non-government buyers.

Registration is fast and easy. To get started, simply visit the buy.nsw Supplier Hub. You will need to provide your name and your email address. We will also ask you to create a password.

Once registered, you will be able to view supplier profiles and products. For more information, see the buyer guide .

Please note that it is not mandatory to register if you just want to browse basic information about suppliers. However, we recommend registering so that you can get a full overview of all the different suppliers available to you.

What information do I need to provide

If you are an NSW Government buyer, all you will need to do is complete your name, email address and create a password. Once you have verified your email address you will be able to access the supplier list.

Eligible non-government buyers must seek a government representative to assist with procurement transactions before entering into a contract through our network.

If you need further advice, please email the NSW Procurement Service Centre or call 1800 679 289 during business hours.

Why register

Buyers do not need to register to browse the supplier list, or to use NSW Government procurement systems. To see supplier profiles in full detail, you will need to register.

You can use Supplier Hub to gather information about suppliers that will help you determine which approach is best suited to your circumstances.

On Supplier Hub, registered buyers can:

Search the supplier list for registered suppliers
View supplier profiles in detail, including due diligence documents, case studies and references, as well as scheme membership
Find a specialist supplier
Contact a supplier

Registration also allows you to engage with a range of diverse suppliers, such as:

Suppliers identified as Aboriginal or Torres Strait Islander owned or operated
A supplier that is identified as Australian Disability Enterprise
A small business or start-up
Regional businesses

Suppliers will not have access to your contact details until the time that you choose to engage them.

What can buyers see?

Our privacy practices are regulated by the New South Wales Privacy and Personal Information Protection Act 1998 . By using Supplier Hub, you have mutual obligations under this legislation.

We commit to respecting your privacy. We will only use your personal information for the purpose it was collected, unless you give us consent to use it for other purposes. We will keep the data we hold secure. When using Supplier Hub, you also agree to respect the privacy and personal information of others.

When a supplier registers, buyers will be able to find their profile in our supplier list. If you are a supplier, what they see will depend on what you add to your profile. If you add confidential information such as financial statements and insurance documents these can only be accessed by accredited, logged-in buyers.

Learn more

To understand more about how your data is used, please refer to our Privacy statement . You can also contact us if you have any concerns.

What can suppliers see?

Our privacy practices are regulated by the New South Wales Privacy and Personal Information Protection Act 1998 . By using Supplier Hub, you have mutual obligations under this legislation.

If you are a buyer, suppliers will not have access to your contact details until you choose to engage them. Only our support team, policy officers and senior management can be granted access to your data.

Learn more

To understand more about how your data is used, please refer to our Privacy statement . You can also contact us if you have any concerns.

Logging into your account with MFA

We have introduuced an extra level of security for your buy NSW account. All buy NSW accounts now use multi-factor authentication (MFA) when logging in. MFA is already used by a number of online services, including banking and streaming services.

The first time you login to your buy NSW account on or after 4 May 2024 you will need to follow these prompts:

Enter your email address on the login page (you won’t see the password field on the login page)
You will be redirected to the buy NSW authentication service. Enter your password.
You'll receive an email containing your unique verification code.
Enter the code from your email and click continue to access your buy NSW account.

You will need to use MFA every time you log in to your account, just like you do with other verified accounts.

Troubleshooting tips

I did not receive my verification code
It may take a minute or two for your email to arrive. If it does not arrive:
- check your spam and junk folders.
- check that you have not blocked buy.nsw@customerservice.nsw.gov.au email.
We use a shared email address to login to buy NSW
For multi-factor authentication you will need your own registration rather than accessing via a shared account. To setup your account go to https://buy.nsw.gov.au/login/signup to create one.
My verification code is not working
Check that you have typed your code in correctly. If you used copy and paste make sure you did not copy any additional spaces or characters. If more than 5 minutes have elapsed since you received your code it will have expired. Use resend code to generate a new one.

Need more help

If you need more help or assistance please contact our customer service centre on 1800 679 289 or by emailing buy.nsw@customerservice.nsw.gov.au

Manage your multi-factor authentication settings

You can update your multi-factor authentication settings.

Scroll down the page and click Change MFA. You can have one, two or three authentication methods if you wish (email, SMS, authenticator app). Select which ones you want to add and follow the prompts.

If you have more than one autthentication method enabled, your default will be identified with (primary) listed against it.

Getting started

Find out how the Supplier Hub works and how to get started.

The first item is What is Supplier Hub